by Mike Krasner | Jun 5, 2020 | Personalization, Voice Shopping
It’s simple. Personalization of the shopping experience increases customer satisfaction, conversion and revenues. And the next generation of intelligent virtual shopping assistants will personalize the shopping experience. In store, shopping associates listen to...
by Mike Krasner | Jun 3, 2020 | Personalization, Voice Shopping
The concept of Personalized Conversational Shopping is to bring that great in-store experience online. Shopping that is driven by understanding the shopper AND the store. The user experience is like conversing with an efficient, intelligent sales associate. When you...
by Mike Krasner | Jun 1, 2020 | Industry News, Mobile Shopping, Personalization
In a remarkable example of these extraordinary times, Amazon’s share of U.S. online shopping has fallen from 42% to 34% in less than two months. What? Really? Oh, yes. The number is definitely real. But don’t be at all misled. Amazon’s revenue has certainly jumped in...
by Mike Krasner | May 25, 2020 | Personalization, Voice Shopping
The current crisis is having a huge impact on shopping behavior. Those who had embraced e-commerce increased their volume. And many who were reluctant to use online shopping have now jumped in. The numbers are as incredible as the pandemic itself — in 8 weeks,...
