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The New Generation of Personalized Online Shopping

by Mike Krasner | Jun 5, 2020 | Personalization, Voice Shopping

It’s simple. Personalization of the shopping experience increases customer satisfaction, conversion and revenues. And the next generation of intelligent virtual shopping assistants will personalize the shopping experience. In store, shopping associates listen to...

Data, Data, Data. It’s What Drives Shopping Personalization

by Mike Krasner | Jun 3, 2020 | Personalization, Voice Shopping

The concept of Personalized Conversational Shopping is to bring that great in-store experience online. Shopping that is driven by understanding the shopper AND the store. The user experience is like conversing with an efficient, intelligent sales associate. When you...

Amazon Share of Market Falls Dramatically

by Mike Krasner | Jun 1, 2020 | Industry News, Mobile Shopping, Personalization

In a remarkable example of these extraordinary times, Amazon’s share of U.S. online shopping has fallen from 42% to 34% in less than two months. What? Really? Oh, yes. The number is definitely real. But don’t be at all misled. Amazon’s revenue has certainly jumped in...

Want to improve your online store? Here’s what consumers say.

by Mike Krasner | May 25, 2020 | Personalization, Voice Shopping

 The current crisis is having a huge impact on shopping behavior. Those who had embraced e-commerce increased their volume. And many who were reluctant to use online shopping have now jumped in.  The numbers are as incredible as the pandemic itself — in 8 weeks,...
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